Terms and conditions of use

REGULATIONS FOR THE PROVISION OF ELECTRONIC SERVICES

lsp.pl

§1. General provisions

1. Seller provides Services in accordance with the Regulations and provisions of generally applicable law.

2. Shop www.lsp.pl is operated by the company LSP sp. z o.o. , based in Radomsko, ul. Krasickiego 109, REGON number: 521253781, NIP: 7722426864, KRS: 0000954380, share capital 5000 PLN fully paid up. The company is registered in the Register of Entrepreneurs of the National Court Register kept by the District Court for Lodz-Centre in Lodz, XX Economic Department of the National Court Register.

3. Internet store is available at lsp.pl.

4. The Seller can be contacted:

1. by mail: LSP Sp. z o.o., 109 Krasickiego Street, 97-500 Radomsko,

2. by e-mail: biuro@lsp.pl,

3. by phone: +48 723 337 890,

4. via contact form.

5. The Seller makes these Regulations available on the Store's website and may make them available in the Customer's Account or include them as an attachment to e-mails containing statements of acceptance of Customers' offers. Customers may at any time: access the Rules and Regulations, record them, obtain and reproduce them by printing or saving them on a data carrier.

6. The information provided on the Store's website does not constitute an offer by the Seller within the meaning of Article 66 of the Civil Code Act, but only an invitation to Customers to submit offers to conclude a contract, in accordance with Article 71 of the Civil Code Act.

7. Inorder to use the Store, it is necessary for the Customer to have an ICT device with access to the Internet, a correctly configured web browser in the current or previous version: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera, with JavaScript enabled, as well as an active and correctly configured e-mail account.

§2. Account registration

1. The contract for the provision of Customer Account Services is concluded for an indefinite period of time at the moment when the Seller confirms the registration of the Customer Account .

2. The subject of this Customer Account Service is the provision of a Customer Account panel that allows, among other things, the management of Customer data and orders.

3. In order to create a Customer Account, it is necessary to make a voluntary and free registration. It takes place by completing and sending to the Seller the registration form, which is made available in the area of the Store's website.

4. The condition for correct completion of the registration form is the completion of all its mandatory and, if applicable, optional fields, using true, complete and concerning Customer data or information.

5. Before submitting the registration form, by checking its appropriate box, the Customer should declare that he/she has read the Regulations and accepts its provisions.

6. Sending the registration form to the Seller is done using the functionality of the Store and through it.

7. The use of the Customer's Account is possible after its creation and then logging in using the correct login and password.

8. It is forbidden to share access data to the Customer Account with third parties and to establish several Customer Accounts by one Customer .

9. Termination of the agreement for the provision of the Customer Account Service by the Customer may be made without giving any reason and at any time, using its functionality or by sending the Customer's statement to that effect to the Seller, e.g. by e-mail or letter.

10. Termination of the agreement for the provision of the Customer Account Service by the Seller may be made without stating a reason and at any time, with a notice period of 14 days, and with preservation of the rights acquired by the Customer before termination of the agreement.

§3. Basic functionality of the store

1. The Seller makes it possible through the Store to browse the information posted in the Store. The use of the Service is terminated when the Customer closes the Store's website.

2. The Seller provides the following basic functionalities of the Store to Customers:

1. providing a contact form,

2. providing a search engine for Goods,

3. adding Goods to the wish list.

3. In order to use the functionality of the contact form, it is necessary to complete its mandatory fields, enter the desired content, and then send a message to the Seller. The Seller will respond promptly, using the functionality of the Store, by phone or electronically by sending an e-mail.

4. To search for Goods in the Store, enter the desired content in the search area of the Store, and then confirm it. The functionality allows you to search the Store's resources using keywords entered by the Customer. In addition, the functionality may allow you to perform an advanced search on selected criteria.

5. In order to use the functionality of adding the Goods to the wish list, it is necessary to add the Goods to the wish list after logging into the Customer Account. The object of the functionality is to temporarily store in the memory of the Customer Account, a web page containing an advertising offer of the Goods.

6. Use of some of the mentioned functionalities may require having a Customer Account and logging into it.

§4. Opinions

1. The Seller allows through the Store to publish opinions about the Goods .

2. To enter an opinion about the Goods, use the feedback form, by completing its mandatory fields and entering the declared rating or content. The functionality may allow you to give a rating on a marked scale.

3. The Seller may require that the posting of an opinion on Goods available in the Seller's offer be preceded by a statement by the Customer that he has purchased or used the Goods that are the subject of the opinion.

4. The Seller does not verify published opinions .

5. The Seller makes it possible to file a complaint against an opinion. After receiving it, it reviews the opinion individually to assess its compliance with the Regulations. After the review, the Seller informs the author of the complaint about the decision. The decision is made in accordance with the regulations of the Seller's internal complaint handling system.

§5. Orders placed through the Store

1. Orders for Goods can be placed through the Store website 7 days a week and 24 hours a day, using the Shopping Cart function .

2. After completing the order list of Goods, in the Shopping Cart area, the Customer proceeds to the order processing.

3. To place an order, the Customer should take the next steps according to the messages displayed on the Store's pages.

4. Whenplacing an order, the Customer is required to :

1. enter the data marked as required. Failure to provide them will prevent the finalization of the order,

2. choose the method of payment and delivery.

5. Placement ofan order is preceded by receipt by the Customer, through the display in the Basket area, of information on the total price for the order including taxes and related costs, in particular delivery and payment costs .

6. Placingan order can be done by using the appropriate button in the Shopping Cart and is tantamount to an offer by the Customer to the Seller to conclude a contract of sale of the Goods included in the order.

7. Before submitting the order form, by checking the appropriate checkbox, the Customer should declare that he/she has read the Terms and Conditions and accepts its provisions.

8. Acceptance of the Customer's offer made by the Seller subject to the change referred to in the above paragraph shall be deemed as a new offer, requiring the Customer's acceptance of in order to conclude the Sales Agreement.

9. Confirmation of acceptance of an order by the Seller is made by sending an immediate e-mail message. This message contains the terms and conditions of the concluded Sales Agreement, as agreed by the parties, as well as the data entered by the Customer in the order form, in order to enable the detection of any errors in them. If such an error is detected, the Customer may notify the Seller of this fact by sending an e-mail message indicating the correct data.

10. Confirmation of order acceptance is tantamount to the Seller's acceptance of the offer to conclude a contract of sale made by the Customer.

§6. Telephone orders

1. The Seller allows placing orders for the purchase of Goods by telephone .

2. To place an order for the purchase of Goods by telephone, contact the Seller using the telephone numbers provided on the Store's website, and then place an order verbally.

3. Confirmation of acceptance of a telephone order by the Seller is made by immediately sending an e-mail message containing information about the content of the concluded agreement. This message contains the terms and conditions of the concluded contract of sale agreed upon by the parties, as well as the Customer's data, in order to enable the detection of any errors that may occur. If such an error is detected, the Customer may notify the Seller of this fact by sending an e-mail message indicating the correct data.

4. Inorder to conclude a Sales contract, the Customer is obliged to confirm the will to conclude it in response to the above-described message of the Seller.

5. Confirmation of the will to conclude a Sales contract is equivalent to its conclusion.

§7. Sales

1. Seller provides to Customers the Service of selling Goods at a distance.

2. Goods available in the Store are each time presented in the current assortment on the Store's website. The specifics of each Goods, their composition and characteristics can be found in the descriptions of the Goods in the Store.

3. The subject matter of the Contract of Sale includes the Seller's obligation to transfer ownership of the Goods to the Customer and release them, and the Customer's obligation to take the Goods and pay the Seller the price of the Goods.

4. The Seller reserves the right to conduct promotional campaigns, consisting, in particular, in reducing the price of the Goods or Services until a certain date or exhaustion of the stock of Goods subject to promotion.

5. By concluding a contract of Sale, the Seller undertakes to deliver Goods without defects to the Customer.

6. The conclusion of the Contract of Sale takes place at the moment of confirmation of acceptance of the Customer's order by the Seller.

7. The Sales contract is concluded in the Polish language, with the content in accordance with the Regulations.

§8. Vouchers

1. Vendor provides Voucher Sales Service to Customers.

2. Voucheris a document entitling its bearer to conclude a contract of Sale of Goods on offer of the Seller, at a price reduced by the balance, which is the value of the voucher.

3. The Seller does not allow the exchange of vouchers for cash.

4. Incase the value of the Sales contract is lower than the value of the voucher, the Seller does not allow the exchange of the remaining value of the voucher for cash.

5. Inorder to use the voucher, the conclusion of the Sales contract must be preceded by its submission to the Seller .

6. For the issuance of vouchers, the provisions on Sales shall apply accordingly.

§9. Delivery

1. Delivery of Goods that are physical objects is made:

1. if the Customer chooses the delivery option via a Carrier, to the address provided by the Customer,

2. incase the Customer chooses the option of delivery to a Parcel Machine via a Carrier, to a Parcel Machine chosen by the Customer ,

3. if the Customer chooses to pick up the Goods in person, at the Store's premises on working days from 8:00 am to 4:00 pm.

2. Deliveries are made on the territory of Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Portugal, Poland, Romania, Sweden, Slovakia, Slovenia, Spain.

3. Detailed information about costs and delivery methods are published on the Store's website, and the Customer is informed about them during the ordering process.

4. The term of delivery of the Goods to the Customer is 10 working days, unless a shorter term is specified in the description of the Goods or during the ordering process.

5. In thevariant of payment in advance, the running of the period for shipment of the Goods is calculated from the recognition of receipt of the amount due to the Seller's bank account .

6. Inany variant of payment, the release of the Goods itself takes place not earlier than after the payment is made by the Customer.

7. Confirmation of release of the Goods to the Carrier for delivery, may be made by sending an e-mail to the Customer's e-mail address.

8. The danger of accidental loss of or damage to the Goods shall pass to the Consumer as soon as the Goods are delivered to the Consumer.

9. If the Customer chooses the option of delivery via a Carrier, it is recommended that the delivered shipment be examined by the Customer in the presence of the Carrier.

10. In theevent of damage to the shipment, we recommend that a complaint be made directly to the Carrier - it is best to write a report of the condition of the shipment with the Carrier, or contact the Seller. For Parcel Machine delivery, we recommend that you show the damage under the Parcel Machine's surveillance camera; place the damaged, unopened parcel in the same Parcel Machine box it was in and close the box, according to the messages on the Parcel Machine screen. Then report the complaint to the owner of the Parcel Box in question, according to the messages on the screen of the Parcel Box or the Seller.

§10. Payments

1. The payment value of the Sale is determined on the basis of the price list of the Goods, located on the Seller's website at the time of ordering the Goods .

2. The prices given on the website of the Store next to the given Goods are gross prices given in Polish zlotys and include the value of due taxes, while they do not include the costs of delivery of the Goods and the chosen form of payment.

3. The costs of transaction and delivery of the Goods shall be borne by the Client.

4. The total price of an order, shown in the Shopping Cart area before placing the order and after selecting the method of delivery of the Goods and payment, includes the price for the ordered Goods together with any tax due and any derived costs, in particular delivery and transaction costs .

5. The Seller allows the following methods of payment for the provided Sales Services:

1. in cash upon personal collection at the stationary premises of the Store,

2. by cash on delivery from the Carrier,

3. by bank transfer to the Seller's bank account,

4. by electronic transfer to the Seller's bank account, through a third-party payment operator,

5. by payment card through a third-party payment operator.

6. Seller uses a third-party payment operator:

1. using an external payment system Przelewy24, operated by PayPro SA with its registered office in Poznań (60-198) at 8 Pastelowa Street, entered in the Register of Entrepreneurs of the National Court Register under KRS: 0000347935, NIP: 7792369887 and REGON: 301345068,

2. using an external payment system imoje, operated by ING Bank Śląski S.A. with its seat in Katowice (40-086) at Sokolska 34 Street, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000005459, NIP: 6340135475 and REGON: 271514909.

7. The customer is obliged to pay:

1. atthe time of delivery of the Goods - in case of choosing the cash payment method,

2. within7 days - in case of choosing the payment method by bank transfer,

3. atthe time of placing the order - if you choose a payment method handled using an external payment system.

8. Refund of payments by the Seller shall be made immediately, no later than within 14 days from the date the cause arises, in the case of:

1. withdrawal from the contract by the Consumer,

2. recognition by the Seller of the claim covered by the complaint in whole or in part, based on generally applicable regulations.

9. The payment is returned using the same method of payment that was used by the Customer in the original transaction, unless the Customer agrees to another solution that does not involve any costs for him.

10. The Seller shall not be obliged to reimburse additional costs incurred by the Customer for delivery of the Goods if the Customer has chosen a delivery method other than the cheapest ordinary delivery method offered by the Seller.

§11. Newsletter

1. The Seller allows you to join the list of subscribers of a newsletter containing commercial information, sent to the Customer's e-mail address.

2. To subscribe to the newsletter, use the appropriate newsletter activation field in the registration form or in any other form made available by the Seller on the Store's website.

3. A prerequisite for the correct ordering of the newsletter is the provision of the Customer's e-mail address. Providing this data is voluntary, however, it is necessary in order to receive the newsletter.

4. Unsubscribing from the list of newsletter subscribers can be done without giving any reason and at any time, using functionality of the Store or the deactivation link, located in the newsletter message, as well as by sending the Client's statement in this regard to the Seller, e.g. in an e-mail message or a letter.

§12. Complaint - non-compliance of the provided service with the agreement

1. Complaints may be filed for non-compliance of the provided Service with the contract, in accordance with the binding provisions of the law, in particular in accordance with the provisions of Article 43b et seq. of the Law of May 30, 2014 on Consumer Rights.

2. Complaints may be filed by a Customer who is a Consumer, Entrepreneur or Entrepreneur on the rights of a Consumer .

3. Notification of a complaint may be made by letter or e-mail to the postal or electronic address of the Seller. It can be filed using the form, the template of which is attached to the Terms and Conditions, but it is not mandatory.

4. In thecontent of the submitted complaint, it is recommended to include :

1. contact details of the Consumer, which will serve to respond to the complaint and conduct correspondence related to it,

2. the Consumer's bank account number, which will be used to refund the money, in case of such circumstances ,

3. description of the problem and identification data of the Consumer.

5. In theevent that the complaint relates to the Goods being a thing, in order to process the complaint by the Seller, the Consumer is obliged to deliver or send the advertised Goods to the address of the Seller, at his expense .

6. The Seller shall consider complaints within 14 days from the date of notification .

7. The Seller shall inform the Consumer about the method of resolving the received complaint by e-mail or regular letter, depending on the Consumer's will or the method used by the Consumer to file the complaint.

8. If the complaint concerns Goods that are subject to shipment to the Consumer after the complaint is resolved, the Seller will deliver or send the Goods to the Consumer's address at its expense .

9. Refund of funds in connection with the complaint will be made using the method of transfer to a bank account or by postal order, according to the will of the Consumer .

§13. Out-of-court processing of complaints and investigation of claims

1. The consumer has the possibility to use the following out-of-court means of complaint handling and claim investigation:

1. submitting a request for settlement of a dispute arising from a concluded Sales agreement to a permanent amicable consumer court operating at the Trade Inspection, whose address, due to its jurisdiction, can be determined using the website of the Office of Competition and Consumer Protection, maintained at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq596,

2. submission of an application for the initiation of mediation proceedings for the amicable termination of a dispute between the Consumer and the Seller to the provincial inspector of the Trade Inspection, whose address due to jurisdiction can be determined with the help of the website of the Office of Competition and Consumer Protection, maintained at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq595,

3. to use the assistance of a district or municipal consumer ombudsman or a social organization whose statutory tasks include consumer protection,

4. filing a complaint through the EU online ODR platform, available at URL http://ec.europa.eu/consumers/odr/, in accordance with the Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.

2. Detailed information about the procedure for out-of-court ways of dealing with complaints and claims, as well as the rules of access to these procedures, can be found at the offices and on the websites of the entities listed in point 1.

3. The list of entities and institutions that perform tasks related to out-of-court settlement of consumer disputes and detailed information on this subject can be found on the website of the Office of Competition and Consumer Protection, available at the URL https://www.uokik.gov.pl.

§14. Guarantees

1. Complaints may be filed on the basis of a warranty, in case it is granted for the marked Goods by the Seller, manufacturer or distributor .

2. Theguarantee is grantedby submitting a guarantee statement, which specifies the obligations of the guarantor and the rights of the Customer in case the Goods do not have the properties specified in the statement. Along with the Goods under warranty, the Seller shall issue the warranty document to the Customer.

3. If the Goods are covered by the warranty, the Customer is entitled to claim the Goods using the rights under the warranty, by filing a claim through the Seller or directly to the guarantor. If the Consumer is exercising warranty rights, the time limit for exercising warranty rights is suspended from the date of notification of the defect to the Seller. The time limit continues to run from the date of the guarantor's refusal to perform its obligations under the guarantee or ineffective lapse for their performance.

4. The right to exercise rights under the warranty shall be exercised independently of any rights under the warranty. Exercise of any rights under the warranty shall not affect the Seller's liability under the warranty.

5. The Seller shall recognize complaints under the warranty, within the period specified in the warranty terms and conditions .

6. The Customer will be informed about themethod of resolving the complaint in the manner specified in the warranty terms and conditions.

7. In theevent that a complaint filed under the warranty is accepted, as a result of which the defective Goods have been replaced with new ones or significant repairs have been made, the warranty period runs anew from the moment of delivery of the replaced or repaired Goods. If a single part that is a component of the Goods is replaced, the warranty period runs anew to the extent of that part.

§15. Withdrawal from the contract

1. A Customer who is a Consumer or an Entrepreneur on the rights of a Consumer may, without giving any reason, withdraw from a contract, including the Sales contract, within 14 days, subject to the norms indicated in the content of the instruction on withdrawal from the contract, which is attached to the Terms and Conditions.

2. The right of withdrawal does not apply, among others, to the contract of Sale:

1. Goods delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package was opened after delivery,

2. Goods that are not prefabricated, manufactured according to the Customer's specifications or that serve to meet the Customer's individualized needs,

3. Goods that after delivery, due to their nature, are inseparably combined with other things.

3. Inother cases, you can withdraw from the contract by submitting a statement of withdrawal to the Seller. The statement can be made on the form, a sample of which is attached to the Regulations.

4. Immediately, but no later than within 14 days from the date on which the Customer has withdrawn from the contract, he/she is obliged to return the Goods to the Seller or give them to a person authorized by the Seller. To meet the deadline it is sufficient to return the Goods before its expiration. This provision does not apply if the Seller has offered to pick up the Goods himself.

5. The Customer shall be liable for any diminution in the value of the Goods resulting from their use beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.

6. Incase of withdrawal from the contract, the contract is considered not concluded. If the Customer has made a declaration of withdrawal from the contract before the Seller has accepted his offer, the offer shall cease to be binding.

§16. Data processing and cookies

1. For information about the conditions of processing personal data, please refer to the Privacy and Cookies Policy of the Store.

2. Information about the cookies used can be found in the Privacy and Cookies Policy of the Store.

§17. License terms and conditions

1. Seller grants to Customers using the Store a free license for their own personal use and to enable the use of the Store, subject to these terms and conditions.

2. The name of the Store, the graphic design of the Store, the structure of the Store, the Store, the source or compiled code of the Store, the web pages used to operate the Store, and any documents developed by the Seller in connection with the provision of the Store, including also related works, including the Terms and Conditions and other documents or messages sent in connection with the provision of services, constitute works within the meaning of copyright law. The Seller does not transfer to the Customer the economic copyright in the Store or any works forming part of it, nor the right to grant permissions on the subject of disposing of the economic copyright in these works or the Store and using them, as well as to exercise other dependent rights not reserved in the license terms and conditions.

3. The right to use the Store and related works, applies to the following fields of exploitation: recording and reproduction in the memory of a telecommunications device at a place and time of one's own choosing, and access and display via a telecommunications device at a place and time of one's own choosing.

4. Customer shall not: lend, lease or resell the works or any part of them, as well as create derivative works based on them, make changes to the works, remove any information about ownership rights or copyrights that may appear in the area of the works, use the works for purposes that violate applicable common law or ethical and moral standards.

5. The license is unlimited in time, unlimited in territory and non-exclusive, and applies to the entire Store and related works. The Vendor retains the exclusive right to decide to maintain the integrity of the Store.

6. By publishing any content in the Store and, in particular: comments or opinions, the Customer grants the Seller a free, unlimited in time, territorially unlimited and non-exclusive license for their use in the following fields of use: publication in the area of the Store's website, recording and reproduction in the memory of a telecommunication device at a place and time of their own choosing, access and display via a telecommunication device at a place and time of their own choosing, while retaining the right to grant sub-licenses provided for in the points above, in order to enable Customers to use the Store.

7. The Customer acknowledges that it is prohibited to deliver to or through the Store, content:

unlawful, capable of misleading other Customers, violating personal rights of Customers, Seller or third parties,

4. commonly regarded as offensive, vulgar or violating good morals, in particular: pornographic content, content promoting the use of drugs or excessive alcohol consumption, content inciting racism, xenophobia or spreading hatred.

8. Seller is entitled to remove or moderate content that violates the provisions of the Regulations.

§18. Validity and amendment of the Terms of Service

1. The Terms and Conditions shall come into force within 3 days from the date of their publication on the Store's website.

2. The Rules and Regulations may be amended due to changes in the provisions of law relating to the subject matter of the provision of Services, as well as due to technical or organizational changes, relating to the services provided by the Seller.

3. The Regulations are amended by publishing their new content on the Store's website.

4. Change of the Regulations does not apply to Sales agreements concluded before the date of its change.

5. Publication of information about changes to the Terms and Conditions is made in the area of the Store's website, within 3 days before the date of the start of its new wording.

6. The Seller sends information about the change of the Terms and Conditions electronically, in case the parties are bound by an agreement concluded for an indefinite period.

§19. Final provisions

1. The meaning of capitalized terms is as explained in the section describing the definitions used in the Terms and Conditions.

2. The Seller is not responsible for :

1. interruptions in the proper functioning of the Store and improper provision of Services, caused by force majeure, in relation to Customers who are not Consumers,

2. interruptions in the proper functioning of the Shop and improper performance of Services to non-consumer Customers, caused by technical operations or cause attributable to the entities through which the Seller provides Services,

3. benefits lost by Customers who are not Consumers.

3. In theabsence of the possibility of amicable settlement of a dispute between the Seller and a Customer who is not a Consumer or a Consumer who does not reside in the territory of the Republic of Poland in the circumstances of allowing such a possibility by the provisions of its national law, the court competent for its resolution shall be established as the court competent for the seat of the Seller .

4. Inrelation to Customers who are not Consumers or Consumers who do not reside in the territory of the Republic of Poland, in the event that the provisions of their national law allow for such a possibility, the law of the Republic of Poland shall apply as the applicable law for the performance of the contract concluded with the Seller and settlement of disputes related thereto.

5. The provisions of the Terms and Conditions are not intended to exclude or limit the rights of the Customer who is a Consumer, arising from the provisions of local common law. The Consumer may not waive them.

6. Inrelation to contracts concluded with the Seller, in case of inconsistency of the Terms and Conditions with the provisions of the local commonly applicable law in the country of the Consumer, the provisions of the local commonly applicable law in the country of the Consumer shall apply.

7. Incase the provisions of the Terms and Conditions prove invalid or ineffective, this circumstance does not affect the validity and effectiveness of the remaining provisions of the Terms and Conditions. Instead of the invalid or ineffective provisions, the norm corresponding to what the parties have agreed or what they would have agreed if they had included such a provision in the Terms and Conditions will apply.

§20. opinions in the online store

1. A customer of the Online Store has the opportunity to voluntarily and free of charge give an opinion on purchases made in the Online Store. The subject of the opinion may also be an assessment, a photo or a review of the purchased product in the Online Store.

2. The Seller, after the purchases made in the Online Store, provides the data necessary to create an email invitation to the company handling the survey process.The mailing of surveys and the process of collecting opinions in the forms is fully handled by the company TrustMate SA with its registered office at Bartoszowicka 3, 51-641 Wroclaw. TrustMate SA sends an email to the customer with a request to give an opinion and a link to an online form for giving an opinion.The online form allows you to answer the Seller's questions about your purchase, evaluate it, add your own description regarding the opinion and a photo of the purchased product. In case of failure to give an opinion after receiving the first invitation to give an opinion, TrustMate may resend the invitation.

3. An opinion can be issued only by a Customer who has made purchases from the Seller's Online Store.

4. Opinions issued by the Customer are published by the Seller in the Online Store and the TrustMate.io business card.

5. Issued opinions may not be used by the Client for unlawful activities, in particular, for activities that constitute an act of unfair competition against the Seller, or activities that violate personal rights, intellectual property rights or other rights of the Seller or third parties.

6. .Opinion may be issued only to actually purchased products in the Seller's Online Store. It is forbidden to conclude fictitious/apparent sales contracts in order to issue an opinion. The author of the opinion can also not be the Seller himself or his employees regardless of the basis of employment.

7. 7.Issued opinion can be removed at any time by its author.

§21. Definitions used in the regulations

The Customer is a natural person, legal person or organizational unit without legal personality, for the benefit of which generally applicable laws grant legal capacity, who concludes a contract with the Seller for the provision of Services.

Customer Account is a panel that allows managing Customer's orders through the Store, subject to registration and login.

Consumer is a Customer who is a natural person and enters into a contract for a purpose not directly related to his/her business or professional activity.

Shopping Cart is a functionality of the Store that allows the Customer to complete orders of Goods.

Parcel Machine is an automatic box or postal terminal used to receive shipments of Goods.

Entrepreneur on the rights of a consumer is a Customer who is an entrepreneur, making an order of Goods related to his business activity, but not of a professional nature for him, in accordance with the applicable laws arising, in particular, from the subject of his business activity on the basis of the provisions on the Central Registration and Information on Business Activity, in accordance with the applicable laws.

Carrier is an entity, providing Goods Delivery services in cooperation with the Seller.

Regulations are these contractual terms and conditions, the subject of which is the provision of Services electronically by the Seller to Customers, through the Store.

Store is a store, operated by the Seller through a website available on the Internet at URL: lsp.pl.

The Seller is LSP Sp. z o.o., with its registered office in Radomsko (97-500) at 109 Krasickiego Street, registered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000954380, NIP: 7722426864 and REGON: 521253781, being the service provider, administrator and owner of the Store. The Seller can be contacted by phone: +48 723 337 890 and by e-mail: biuro@lsp.pl.

Sale is a Service of sale of Goods, provided by the Seller to the Customer, the subject of which is the Seller's obligation to transfer ownership of the Goods to the Customer and their release, and the Customer's obligation to collect the Goods and pay the Seller a specified price.

Goods is a thing presented in the area of the Store by the Seller for Sale.

Service is a service provided by the Seller to the Customer, based on a contract concluded between the parties through the Store. A contract is concluded within an organized system of contracting at a distance, without the simultaneous physical presence of the parties.

INFORMATION ON THE USE OF THE RIGHT

WITHDRAWAL

INSTRUCTIONS ON WITHDRAWAL FROM THE CONTRACT

The provisions contained in this instruction on the right of withdrawal by Consumers shall apply to a natural person, concluding a contract directly related to his/her business activity, when it follows from the content of this contract that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

You have the right to withdraw from the contract concluded in our Store within 14 days without giving any reason, subject to the cases indicated in the section "exclusion of the right of withdrawal". The term to withdraw from the contract expires after 14 days from the date:

1. for a contract in the performance of which the trader delivers the goods, being obliged to transfer their ownership - from taking possession of the goods by the consumer or a third party other than the carrier designated by the consumer, and in the case of a contract which:

a. covers multiple goods that are delivered separately, in batches or in parts - from taking possession of the last good, its batch or part,

b. consists of regular delivery of goods for a fixed period of time - from taking possession of the first of the goods;";

2. inwhich you took possession of the goods or in which a third party other than the carrier and indicated by you took possession of the goods - in the case of a contract obliging you to transfer ownership of the goods (e.g., a contract of sale, a contract for delivery or a contract for work that is a movable item),

3. conclusion of the contract - in the case of contracts for the provision of services.

In order to observe the deadline for withdrawal from the contract, it is sufficient for you to send information on the exercise of your right of withdrawal before the expiry of the deadline for withdrawal from the contract.

To exercise your right of withdrawal, you must inform us: LSP Sp. z o.o., 109 Krasickiego Street, 97-500 Radomsko, e-mail: biuro@lsp.pl, about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or e-mail).

When withdrawing from the contract, you can use the model withdrawal form, but it is not mandatory. The model form is included in the attachment to the regulations for the provision of electronic services in the Store.

EFFECTS OF WITHDRAWAL

In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the items (except for the additional costs resulting from the delivery method chosen by you other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed of your decision to exercise your right to withdraw from this contract.

We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with the refund. We may withhold reimbursement until we receive the item or until you provide us with proof of return, whichever event occurs first.

If you have received the item in connection with the contract, please send back or hand over the item to us at the address of LSP Sp. z o.o., 109 Krasickiego Street, 97-500 Radomsko, immediately, and in any case no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiry of the 14-day period.

We inform you that you will have to bear the direct costs of returning the item. The amount of these costs is estimated at a maximum of about 25,00 PLN.

You are responsible only for the reduction in the value of the thing resulting from using it in a manner other than necessary to determine the nature, characteristics and functioning of the thing.

EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal from an off-premises or distance contract does not apply to consumers with respect to contracts:

1. inwhich the object of performance is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery;

2. inwhich the subject of the performance is a non-refabricated thing, produced according to the consumer's specifications or serving to meet his individualized needs;

3. inwhich the subject of the performance is an item that after delivery, due to its nature, is inseparably combined with other items.

MODEL WITHDRAWAL FORM

(This form must be completed and returned only if you wish to withdraw from the contract)

Addressee: LSP Sp. z o.o., 109 Krasickiego St., 97-500 Radomsko | biuro@lsp.pl

I/We(*) hereby inform(*) about my/our withdrawal from the contract of sale of the following items(*)/ provision of the following service(*):

The method of return of the payment made:

Date of contract(*)/collection(*):

Name:

Address:

Signature:

(only if the form is sent in hard copy)

Date:

(*) Delete not necessary.

COMPLAINT FORM

(This form can be filled out and returned if you wish to make a claim)

Addressee: LSP Sp. z o.o., 109 Krasickiego Street, 97-500 Radomsko

Name and surname, Client's name or Company's name:

Client's Address:

Customer's telephone number:

Customer e-mail address:

Order Number:

As contact information, which will be used to respond to the complaint and conduct correspondence related to it, I indicate:

mailing address:

email address:

Complaint concerns:

sales contract of __________ goods:

a contract for the provision of another service:

other:

Date of determination of the cause of the complaint:

Description of problem: